BEFORE YOU BOOK

1. Have you checked the availability of your chosen apartment for the dates you want? An Availability Calendar for each apartment can be viewed by clicking the link at the top of each 'Rates' page.

2. Have you correctly calculated the cost of your accommodation? Is it during 'Peak' Season or 'Off Peak' Season. Don't forget, the accommodation rates are per week.

3. Have you added the weekly supplement for parties of more than 4 persons? Don't forget, the weekly supplement applies to each additional person.

4. Have you checked the price and availability of your flights and car hire? We recommend viewing flight options using www.skyscanner.net. For car hire we recommend www.hellehollis.com and www.economycarhire.com.

5. Once you are ready to confirm your booking you will need to pay a 25% booking deposit to secure the accommodation for the dates you want. Please contact us for confirmation of your booking details and further instructions concerning payment of the balance of your holiday accommodation, security deposit, etc.

6. If you need any help, please do not hesitate to contact us by email or telephone.

HOW TO PAY

We accept payment by personal cheque, bank transfer, debit or credit card. If you wish to pay by personal cheque or bank transfer, please contact us for details of how to pay. We can accept debit and credit card payments via PayPal  (please note that a 3.5% card processing fee will be added to your payment at checkout).

We understand that buying goods or services via the Internet carries a risk, particularly if you have no prior relationship with the seller. We therefore recommend that you pay your booking fee by credit card, as any payments over £100 are protected by the Consumer Credit Act 1974. This legislation protects you by making your credit card supplier jointly liable for any payments you make using your credit card and you are entitled to claim from your credit card supplier if things go wrong (e.g. if the seller breaches the contract, or if there was misrepresentation). Your credit card supplier may also offer additional benefits and payment protection services.

Enter your full name in the 'Full Name' field. Enter your preferred holiday dates in the 'Holiday Dates' field. Choose which property you wish to stay at from the 'Property' drop down list. Enter the payment amount in the 'Amount' field. When you are ready to make your payment please click on the 'Pay Now' button.

Full Name Property Duquesa Village Calanova Sea Golf Holiday Dates Amount

TERMS & CONDITIONS

1. Once we have confirmed your booking and received payment we guarantee the price will not change. If you wish to change your booking, an administration fee of £25 will be charged.

2. The final balance is required 8 weeks prior to departure. If booking is made less than 8 weeks prior to departure, full balance, including security deposit is due at time of reservation. Failure to pay the balance by the due date will render the booking void with loss of deposit.

3. Once the final balance is received, we will issue directions to the apartment and details of our agent in Spain.

4. A small additional charge is payable to our agent, for Meet & Greet / Emergency Call-Out services. Please refer to the relevant 'Rates' page.

5. A £150 security deposit is required for all bookings. This must be paid before your arrival and will be refunded within 7 days of your departure, after any deductions for damages, excessive water & electricity consumption, excessive cleaning, loss of keys, etc. The amount of the security deposit does not limit your liability. If any member of your party causes damage, etc that exceeds the amount of your security deposit you will still be liable for the excess, which will be recoverable according to English law. We reserve the right to request a greater security deposit prior to you placing your booking, should we deem it appropriate.

6. If upon your arrival you notice any damage, etc please report it to our agent immediately, otherwise you may be held liable. Any problems that are not reported to our agent locally will not be dealt with after your departure.

7. The booking price includes apartment rental, linen, towels, reasonable light-duty cleaning upon departure and normal consumption of water and electricity (electricity consumption of 200kWh per week is included in the price; excess consumption will be charged at £0.50 per kWh). Please ensure you turn off all lighting and heating / air conditioning when not in the apartment to avoid excessive electricity consumption. We reserve the right to make appropriate deductions from your security deposit if 'excessive' cleaning is required to return the apartment to the same condition as at the start of your stay ('excessive' meaning in excess of a standard 2 hour clean).

8. Cancellation policy: Up to 8 weeks prior to departure - deposit withheld. 0-8 weeks prior to departure - 100% of Total Rental Cost. You will not be entitled to a reduction in your rental cost due to your late arrival or early departure from the accommodation.

9. Arrivals and departures are usually on Saturdays, but may be flexible by prior agreement. Check-in time is usually 16.00 and departure time is usually 10.00. Early check-in or late check-out may be possible by prior agreement, but may incur a supplement.

10. It is essential that you ensure you have adequate travel insurance to cover cancellation, medical expenses and loss or damage to your personal belongings.

11. The apartment may only be occupied by the number of guests stated on your booking form. If, upon arrival, your party size exceeds the number of guests stated on your booking form, any extra guests may be refused entry, or at the agents discretion may be paid for in cash before entry is permitted.

12. The apartment is STRICTLY NO SMOKING inside. Smoking is only permitted outside on the terrace. Pets are also not permitted.

13. Guests are specifically warned not to allow children access to the pool areas or sun terrace without adequate supervision, nor to allow children to play in the kitchen, or with any electrical equipment.

14. Guests who cause damage, distress, danger, annoyance, nuisance or disturbance to another resident may be asked to leave the accommodation. Such action will not make the owner liable for any refund.

15. If, for reasons outside of our control we have to change your booking we reserve the right, but not obligation, to offer you alternative accommodation of a similar or higher standard, or in the event of alternative accommodation being unavailable, a full refund (subject to clauses 16 & 17 below). If you do not wish to accept the alternative accommodation we reserve the right to retain your 25% booking deposit.

16. Building work and resulting noise may occur at any time during the season. Also, from time to time certain services (such as swimming pool) may be unavailable due to regular maintenance or unforeseen circumstances. We will endeavour wherever possible to inform you of any proposed building work or changes to facilities. However, in the event that we are not informed before your arrival we cannot accept responsibility for these circumstances. Also, we cannot accept liability for the loss of mains services, such as electricity or water supply.

17. FORCE MAJEURE. The owners or their agent cannot accept any responsibility whatsoever (and therefore no compensation can be made) if any cancellation becomes necessary due to war, the threat of war, riots, civil commotion, terrorist activities, industrial disputes, natural and nuclear disasters, flood, fire, adverse weather conditions, technical problems, delays or cancellations of transport, or any other events beyond our control.